Pathways Residences · Board pack
HELF & Luxury Living Assurance Summary
Prepared 15 June 2026
Headline
Across 4 facilities and 37 active residents, 14 remain on AS or ES subscriptions and require conversion to HELF before 31 October 2026 — 138 days away. 7 residents are on HELF; 13 are on Luxury Living or Pathways Club. 0 conversions are complete.
Active residents
37
AS / ES
14
HELF
7
Luxury / Club
13
Open alerts
6
Missing evidence
6
Days to deadline
138
Conversions done
0
Top risks
- critical — Resident Margaret Whitfield on AS — conversion not started, 320 days to deadline
- high — Consent form missing for Reginald Pemberton (HELF)
- high — Premium toiletries below half-min at Sailors Bay
- medium — 4 residents at Killara Gardens past annual review date
- medium — Foxtel premium package — no delivery evidence this quarter at Longueville
Recommended focus areas
- Close the consent gap at Cronulla Pines and Killara Gardens before next month-end.
- Lift evidence completeness for Food & Beverages from 68% to 90% via menu, attendance and supplier invoices.
- Resolve premium toiletries reorder at Sailors Bay; suppliers contacted, awaiting confirmation.
- Schedule three board-approved indexations effective 1 July, with comms to residents and families.
- Finalise HELF mapping for the remaining 14 AS/ES residents over the next two quarters.
Regulatory context
HELF commenced 1 November 2025 and replaced Additional Service and Extra Service Fees. It applies only where a resident chooses services above the standard Residential Care Service List. Pathways maintains a clear separation between standard services and higher everyday living services in the inclusions matrix, with documented evidence of delivery per period.