Compliance
Inclusions matrix
Master catalogue of every service Pathways Club, HELF and AS/ES residents are entitled to receive, with evidence and stock owners.
Accommodation
2 inclusions| Inclusion | Frequency | Daily value | AS/ES | HELF | Luxury | Owner | Compliance | Next review |
|---|---|---|---|---|---|---|---|---|
| Premium suite linen swap Premium suite linen swap delivered to Luxury Living / Pathways Club standard. | weekly | $8.50 | Resident Experience | compliant | 01 May 1970 | |||
| Fresh flowers in room Fresh flowers in room delivered to Luxury Living / Pathways Club standard. | fortnightly | $3.20 | Hospitality | at risk | 28 Apr 1970 |
Personal Equipment & Services
2 inclusions| Inclusion | Frequency | Daily value | AS/ES | HELF | Luxury | Owner | Compliance | Next review |
|---|---|---|---|---|---|---|---|---|
| Premium toiletries pack Premium toiletries pack delivered to Luxury Living / Pathways Club standard. | monthly | $5.60 | Facility Manager | non compliant | 25 Apr 1970 | |||
| Hair & beauty voucher Hair & beauty voucher delivered to Luxury Living / Pathways Club standard. | monthly | $12.00 | Wellness Lead | compliant | 22 Apr 1970 |
Digital Services
4 inclusions| Inclusion | Frequency | Daily value | AS/ES | HELF | Luxury | Owner | Compliance | Next review |
|---|---|---|---|---|---|---|---|---|
| Magazine & newspaper subscription Magazine & newspaper subscription delivered to Luxury Living / Pathways Club standard. | weekly | $4.10 | Resident Experience | at risk | 19 Apr 1970 | |||
| Foxtel premium package Foxtel premium package delivered to Luxury Living / Pathways Club standard. | daily | $6.50 | Hospitality | non compliant | 16 Apr 1970 | |||
| In-room Wi-Fi (premium tier) In-room Wi-Fi (premium tier) delivered to Luxury Living / Pathways Club standard. | daily | $2.80 | Facility Manager | compliant | 13 Apr 1970 | |||
| Audio book device & headphones Audio book device & headphones delivered to Luxury Living / Pathways Club standard. | on admission | $1.20 | Wellness Lead | at risk | 10 Apr 1970 |
Food & Beverages
5 inclusions| Inclusion | Frequency | Daily value | AS/ES | HELF | Luxury | Owner | Compliance | Next review |
|---|---|---|---|---|---|---|---|---|
| À la carte dining option À la carte dining option delivered to Luxury Living / Pathways Club standard. | daily | $18.00 | Resident Experience | non compliant | 07 Apr 1970 | |||
| Premium snack & beverage trolley Premium snack & beverage trolley delivered to Luxury Living / Pathways Club standard. | daily | $7.40 | Hospitality | compliant | 04 Apr 1970 | |||
| Euroka cafe voucher Euroka cafe voucher delivered to Luxury Living / Pathways Club standard. | monthly | $9.00 | Facility Manager | at risk | 01 Apr 1970 | |||
| Family meal voucher Family meal voucher delivered to Luxury Living / Pathways Club standard. | quarterly | $6.00 | Wellness Lead | non compliant | 29 Mar 1970 | |||
| Cafe loyalty card top-up Cafe loyalty card top-up delivered to Luxury Living / Pathways Club standard. | monthly | $5.00 | Resident Experience | compliant | 26 Mar 1970 |
Wellness & Connection Services
3 inclusions| Inclusion | Frequency | Daily value | AS/ES | HELF | Luxury | Owner | Compliance | Next review |
|---|---|---|---|---|---|---|---|---|
| Wellness concierge consultation Wellness concierge consultation delivered to Luxury Living / Pathways Club standard. | monthly | $11.00 | Hospitality | at risk | 23 Mar 1970 | |||
| Club Thrive program access Club Thrive program access delivered to Luxury Living / Pathways Club standard. | weekly | $7.80 | Facility Manager | non compliant | 20 Mar 1970 | |||
| Smooth Move relocation support Smooth Move relocation support delivered to Luxury Living / Pathways Club standard. | on admission | $2.40 | Wellness Lead | compliant | 17 Mar 1970 |
Complementary
4 inclusions| Inclusion | Frequency | Daily value | AS/ES | HELF | Luxury | Owner | Compliance | Next review |
|---|---|---|---|---|---|---|---|---|
| Lifetime celebrations program Lifetime celebrations program delivered to Luxury Living / Pathways Club standard. | annual | $3.50 | Resident Experience | at risk | 14 Mar 1970 | |||
| Annual welcome pack Annual welcome pack delivered to Luxury Living / Pathways Club standard. | annual | $2.10 | Hospitality | non compliant | 11 Mar 1970 | |||
| Annual room pack (premium amenities) Annual room pack (premium amenities) delivered to Luxury Living / Pathways Club standard. | annual | $4.40 | Facility Manager | compliant | 08 Mar 1970 | |||
| New resident meal voucher (family) New resident meal voucher (family) delivered to Luxury Living / Pathways Club standard. | on admission | $1.80 | Wellness Lead | at risk | 05 Mar 1970 |
Recreational Facilities
3 inclusions| Inclusion | Frequency | Daily value | AS/ES | HELF | Luxury | Owner | Compliance | Next review |
|---|---|---|---|---|---|---|---|---|
| Cinema room evening sessions Cinema room evening sessions delivered to Luxury Living / Pathways Club standard. | weekly | $4.60 | Resident Experience | non compliant | 02 Mar 1970 | |||
| Garden bistro afternoon tea Garden bistro afternoon tea delivered to Luxury Living / Pathways Club standard. | weekly | $5.10 | Hospitality | compliant | 27 Feb 1970 | |||
| Outings & cultural excursions Outings & cultural excursions delivered to Luxury Living / Pathways Club standard. | monthly | $9.50 | Facility Manager | at risk | 24 Feb 1970 |
Everyday Living
3 inclusions| Inclusion | Frequency | Daily value | AS/ES | HELF | Luxury | Owner | Compliance | Next review |
|---|---|---|---|---|---|---|---|---|
| Concierge laundry & ironing Concierge laundry & ironing delivered to Luxury Living / Pathways Club standard. | weekly | $6.20 | Wellness Lead | non compliant | 21 Feb 1970 | |||
| Premium room cleaning tier Premium room cleaning tier delivered to Luxury Living / Pathways Club standard. | weekly | $7.00 | Resident Experience | compliant | 18 Feb 1970 | |||
| Bespoke pillow & bedding fit Bespoke pillow & bedding fit delivered to Luxury Living / Pathways Club standard. | on admission | $1.50 | Hospitality | at risk | 15 Feb 1970 |
Additional Service Bundles
2 inclusions| Inclusion | Frequency | Daily value | AS/ES | HELF | Luxury | Owner | Compliance | Next review |
|---|---|---|---|---|---|---|---|---|
| Additional service bundle — Hosting Additional service bundle — Hosting delivered to Luxury Living / Pathways Club standard. | monthly | $14.00 | Facility Manager | non compliant | 12 Feb 1970 | |||
| Additional service bundle — Wellness Additional service bundle — Wellness delivered to Luxury Living / Pathways Club standard. | monthly | $13.50 | Wellness Lead | compliant | 09 Feb 1970 |